Custom Outlook, Exchange & Office 365 Integrations
Custom Outlook, Exchange & Office 365 Integrations
Implicit is the premier provider of Outlook–based business solutions. Implicit specializes in building both
standard and custom business solutions that tightly integrate with Microsoft Outlook, Exchange and Office 365.
These solutions include CRM and SaaS applications, video and Web conferencing, secure messaging, secure file
delivery services, SPAM and Phishing solutions etc. We also provide industry specific vertical solutions on top of Outlook.
Our clients include global Fortune 500 companies
as well as government and many medium and small businesses across many industries and market sectors including: banking
and financial services, healthcare, defense and aerospace, computers and software, legal, high-tech manufacturing,
transportation and shipping , Insurance, real estate etc.
Implicit offers two standard off-the-shelf Outlook integration
products: Implicit Sync and
Implicit FrontEnd. Both products
integrate on all platforms that Outlook runs on including: Windows, Mac, Outlook Web Access, iOS and Android.
We also provide gateways for integrating directly with Exchange and Office 365 (server-side integration; no plugin).
Here are some examples of such integrations and customizations:
Integrations with Web-based Applications and Services
Implicit provides software development services to develop custom Outlook integrations that are tailored specifically
to our clients’ products. Many Web-based services or applications require integration with Outlook in order to leverage
Outlook’s functionality and huge popularity. These integrations allow end-users to use Outlook as a front-end to the
Web applications using Web services such as REST or SOAP. They extend Outlook’s native functionality such as email,
contacts, calendaring, tasks etc.
CRM & CRM-like Applications
Implicit has extensive experience in integrating CRM applications with Outlook and has developed several standard products in this space:
- Implicit Sync is a horizontal Plug & Play Outlook integration platform for .NET, Java and PHP developers. Using Implicit Sync as a base platform, Implicit has worked with many software vendors to customize Implicit Sync to their specific requirements based on the capabilities of their CRM product.
- Implicit FrontEnd is an Enterprise-class Outlook integration with Salesforce, SugarCRM and SuiteCRM
Video & Web Conferencing
Calendaring Applications
Implicit has developed Outlook integration products for some of the leading Video and Web Conferencing vendors.
These add-ins leverage the rich Outlook calendaring and the process of sending and accepting email invitations via outlook and extend it to provide video conferencing capabilities. The functionality includes:
- Calendar synchronization
- Customization of meeting invites
- Calendar sharing and delegations
- Resource scheduling
Secure Email & Document Delivery
Implicit has developed several products for secure delivery of emails and documents. These integrations involve:
- Intercepting outbound email and stripping off the email body and attachments
- Interfacing with a back-end Web server to upload the content securely to the server.
- Replacing the body and attachments with links to the server.
- User can configure various security settings such notifications and expiration of content.
Email Categorization and Archiving
This is a general purpose a solution for archiving emails from Outlook to a Web application database based on a set of application-specific categories.
- Each email has a form region where the Web application can present its own set of categories depending on the type of application and the vertical market it is targeting. For example, for a legal firm, these categories would typically be: Matter & Matter ID and Client. For an engineering firm, those might be Project, Project ID and Client.
- Upon receiving or sending emails, users are able to select to archive emails and associate them with appropriate sets of categories.
- Categories can be selected directly from the Web application or cached in a database on the client to optimize searching and auto-complete functionality.
SPAM and Phishing Solutions
Implicit has developed several custom Outlook add-ins in this space:
- Standalone Outlook Add-ins used by Implicit customers to allow their employees to remove suspicious emails and report them to their IT departments.
- Solutions involving integration with back-end Web applications that generate emulated Phishing and malicious emails for training purposes.
Industry specific Customizations of Outlook
Implicit has worked with customers from various industries to build industry specific solutions on top of Outlook. These type of solutions involve customizing all of Outlook horizontal functionality such as contacts, calendar, tasks & emails and tailoring it a vertical solution for that industry. These include:
Electronic Medical Records (EMR)
A large-scale project to fully customize Outlook to act as an Electronic Medical Record system for a small medical office.
- Customizing Outlook contacts to become patients’ records. Beyond contact information , these records are linked to multiple data types such as appointments, tasks and emails inside Outlook.
- Customizing Outlook calendar to hold patients’ appointments and Outlook tasks to act as patient-centric physician tasks
- Storing documents (test results, images etc.) and linking them to patients' records
- Using secure email as a mean of communicating with patients.
- Using a compact SQL database to store the information and all the relationships between the different items.
Veterinary EMR
Similar to the human EMR above, we’ve also created an EMR system for Vets.
Lightweight Case Management for Legal Firms
This customization is similar to the EMR implementation in the sense that all of Outlook was involved.
- Using Outlook custom form to create an object that represents and contains all the information about a specific case (as seen on the right).
- Customizing all of Outlook’s standard forms: contacts, calendar, tasks to become case-centric
- Linking all items together through the use of a client-side compact SQL database.
- Archiving emails and documents in an external document management system and linking them to cases.
Insurance Agency Management
Full vertical customization of Outlook for Insurance agents.
- Using Outlook custom form to create an object that represents and contains all the information about a specific policy
- Customization of contacts to represent policy holders
- Customization of calendars to manage renewals
- Linking all items together through the use of a client-side compact SQL database.
Email Workflow Solutions
These solutions involve creating customized email forms and sending them in a certain sequence that was pre-programmed inside each form by an admin. The purpose was to create an approval workflow inside the enterprise and maintain an audit trail of the approval process. Following are some sample projects:
- Work orders approval and notifications
- General purpose programmable workflow of emails
Purchase Request Approval Workflow
A customized email form that allows user to create a purchase request and send it as an email message.
- Embedded in the form is a configurable approval workflow which routes the email through a sequence of approvers, until the purchase request is approved and sent to purchasing (see ‘Configurable Workflow’ below).
- An audit trail of the approval process is maintained in the email itself
Programmable Email Approval Workflow
A customized email form that allows user to configure a general-purpose workflow to implement an approval process.
- Embedded in the form is a sequence of email addresses and the software routes the email through the pre-programmed list.
- An audit trail of the approval process is maintained in the email itself